So you’ve made a few sales and noticed that they are listed in the Pending area of your order report. Some are a labeled as Pending Verification. What does this mean?
When an order is placed, on occasion we may need to speak with a customer to clarify their billing/ shipping information. When this needs to be done, an automatic email is sent to the customer later followed by a phone call (for US customers). If the issue is not resolved immediately, this results in the "Pending Verification" status.
Most customers will respond immediately, and the order is released to production for completion. If an order is still in "Pending Verification" status after a few days, a follow-up phone call or email is sent out. The order will remain as pending until the billing info that we need can be verified. At times, a customer may decide not to respond to our communications. Reasons for not responding can vary. The customer may have changed their mind, not meant to place the order, or the order could be fraudulent.
Please feel free to contact Customer Support if you have questions regarding Pending Orders.
This message has been edited. Last edited by: BrittaCP,
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