Hi Shopkeepers,

There are a few Shopkeepers noticing increased occurrence of the Declined status in their Sales Report.

We've recently switched our back-end payment system. Orders that were caught in the transition will ship on time but there will be a delay of up to 24 hours in the charging of the credit card. During that 24 hour period, those orders will show as Declined status. Upon successful processing, these orders will update to a Shipped status. Please give it little bit of time and see if they move into "shipped". Affected orders may take up to a week to update to Shipped.

Please note: There are orders that may really be in Declined status. Those orders will not update as they were not affected by the payment system transition.

Thank you,

This message has been edited. Last edited by: AngCP,